Return & Exchanges

At RolexSRW, we are committed to providing high-quality replica luxury watches that offer exceptional value and craftsmanship. Your satisfaction is our top priority, which is why we have developed a clear and transparent return and exchange policy.

1. 30-Day Return Window
We understand that purchasing a luxury watch online can be a big decision. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order. We want you to feel confident in your purchase.

2. Conditions for Return or Exchange
To be eligible for a return or exchange, the following conditions must be met:

The watch must be in its original, unworn condition.

All tags, packaging, and accessories (e.g., watch box, warranty card, etc.) must be included and intact.

The watch must not have been altered or repaired in any way.

3. Process for Returning an Item

Step 1: Contact our customer service team at support@puretimeluxury.com within 30 days of receiving your order. Please provide your order number, a brief explanation of why you wish to return or exchange the watch, and photos if applicable (such as defects or damage).

Step 2: Our team will send you detailed instructions on how to return the watch. Please ensure the watch is securely packaged to prevent damage during transit.

Step 3: Once we receive your returned item, it will be inspected. If it meets our return criteria, we will issue a refund or exchange.

4. Refunds

Once the returned watch has been inspected and approved, we will issue a refund to your original payment method.

Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping costs are non-refundable, and the customer is responsible for the return shipping charges, unless the item is defective or incorrect.

5. Exchanges
If you wish to exchange your watch for a different model, size, or color, please follow the same return process. Once we receive the returned item, we will promptly ship your exchange at no extra shipping cost.

If the requested watch is out of stock, we will contact you to offer alternative options.

6. Damaged or Defective Items
If your watch arrives damaged or defective, please notify us immediately at support@puretimeluxury.com and provide clear photos of the issue. We will cover the return shipping costs and offer a full refund, replacement, or exchange, depending on your preference.

7. Custom and Special Orders
Please note that customized or special orders (such as personalized engravings or unique designs) are not eligible for return or exchange, unless there is a defect or error on our part.

8. No Restocking Fees
We do not charge any restocking fees for returns or exchanges. We aim to make the process as easy and hassle-free as possible for our valued customers.

9. Customer Satisfaction Guarantee
We stand behind the quality of our products and want you to feel confident when shopping with us. If you have any questions about our return and exchange policy or need further assistance, don’t hesitate to reach out to our friendly customer service team. We are here to help.

10. Why Shop with Us?

Reliable Quality: Our watches are crafted with the utmost care and precision, closely replicating some of the most prestigious luxury brands.

Trust and Transparency: We offer a no-hassle return and exchange process to ensure you feel secure in your purchase.

Fast & Secure Shipping: Enjoy fast, reliable, and free shipping to the US and Europe, with tracking available on all orders.