Payment Policy

At RolexSRW, we want every customer to feel completely confident and satisfied with their purchase of our high-quality replica luxury watches. To ensure your shopping experience is as smooth and stress-free as possible, we have designed our refund policy with transparency and customer trust in mind.

1. 30-Day Refund Guarantee
We offer a 30-day refund guarantee on all purchases. If for any reason you are not satisfied with your watch, you may request a refund within 30 days from the date you receive your order.

2. Eligibility for a Refund
To qualify for a refund, the following conditions must be met:

The watch must be returned in original, unworn condition.

The watch must include all original packaging, tags, and accessories (such as the box, warranty card, and any other included items).

The watch must not have been altered, resized, or repaired in any way.

3. Process for Requesting a Refund

Step 1: Contact our customer support team at support@puretimeluxury.com within 30 days of receiving your watch. Please provide your order number and a brief explanation of why you would like to return the watch. If applicable, you may also submit photos of the product (e.g., defects or dissatisfaction with the watch).

Step 2: Our team will guide you through the refund process and provide return instructions. Make sure to securely package the watch to prevent any damage during return shipping.

Step 3: Once we receive the returned watch, we will inspect it to ensure it meets the eligibility criteria for a refund.

4. Refund Processing

Once your return is processed and approved, we will initiate your refund to the original payment method used for the purchase.

Refunds will be issued within 7-10 business days after we receive and inspect the returned item. Please note that the refund time frame may vary depending on your payment provider or bank.

Please note that shipping costs are non-refundable, and the customer is responsible for covering the return shipping charges unless the return is due to a defective or incorrect product.

5. Defective or Damaged Items
If your watch arrives damaged or is defective, please contact us immediately at support@puretimeluxury.com.

Return Shipping Costs: In cases where the item is defective or incorrect, we will cover the return shipping costs.

We will offer a full refund or a replacement for the defective product based on your preference.

6. Custom Orders and Special Requests
Please note that customized or special orders (such as engraved watches or specific customization requests) are not eligible for a refund, unless the product is defective or incorrectly fulfilled.

7. No Restocking Fees
We do not charge any restocking fees for returns or refunds. Our aim is to provide a seamless and hassle-free experience, ensuring your complete satisfaction.

8. Customer Trust and Satisfaction
We are dedicated to providing you with the best possible shopping experience. If you have any questions regarding your refund or need further assistance, our customer support team is always available to assist you. We are committed to resolving any issues quickly and fairly.

9. Why Choose Us?

Quality Assurance: Our watches are made with the highest level of craftsmanship, closely resembling renowned luxury brands.

Trust and Transparency: We believe in transparency and customer care, ensuring that your refund process is quick and easy.

Fast and Secure Shipping: We offer fast, secure, and free shipping to both the US and Europe, with tracking provided on all orders.